Surelight.com

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Tel: +44 (0) 114 232 2322
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+44 (0) 114 262 1202
Email: info@surelight.com
Opening Hours: 09.00 - 17.00 Mon - Fri
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You are here: Shop Home > FAQ's
Frequently Asked Questions

Q. Is the Surelight Shop Secure?

A. Surelight use Roman Cart Checkout and Payment Security

RomanCart Like over 22,000 other internet stores worldwide Surelight.com use the robust, secure and reliable RomanCart shopping cart.

Your personal details and credit/debit card information are collected and processed on RomanCart's highly secure server. RomanCart's secure servers encrypt (128 bit SSL encryption - the highest security commercially available) your details when they are sent over the internet and they are then decrypted on receipt by RomanCart.

All information submitted within the actual order process is encrypted to ensure your personal and sensitive information is kept secure at all times. You can tell when a page is secure when 'https' appears in front of the address in your browsers address window (after clicking on the "checkout" button when you are within the secure area, the address shown will change to 'https://secure.romancart.com/payment/checkout.asp') and a small padlock icon will be displayed within your web browser. You can verify the validity of the RomanCart security license by double clicking on the padlock.

Q. Can I pay by Credit/Debit Card?

A.Yes, we use WorldPay

With WorldPay, you can pay online securely and conveniently using your Debit/Credit card.
Cards We Accept

 

 

Q. What do you do with my personal details?

A. Don't worry! At Surelight.com we take privacy protection seriously

We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).

We appreciate that providing your personal information is an act of trust and we take this very seriously. Your personal information will be kept strictly confidential. It is never sold, given away or shared with anyone.

E-mail details and home addresses are collected from those who place orders at our website, and these details are subsequently used for order processing and customer communication purposes only. As a customer we may occasionally email you with Lighting news, Lighting advice and special offers that we feel may be of interest to you as a customer of Surelight.com.

You will always have the option to unsubscribe yourself from our mailing list on the emails you receive.

Q. What is your returns/refund policy?

A. Refund policy

We want you to be happy with your purchase. If you're not, just return the product to us, following the instructions below, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

A. Returns

If you're unhappy with your purchase, please let us know.

  • If you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase
  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.
  • You are fully responsible for return postage costs unless the item is faulty.

Products we're unable to cancel, refund or exchange

We can't offer refunds or exchanges, unless faulty or not as described, on the following items:

  • Products which have been personalised for you, such as EL Wire, Neon Light Rope or LED Flexible Strip which has been cut and connected at a specific length for a bespoke application.
  • Made to order products such as bespoke size EL Panels.

Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We'll make this clear when you place your order.

This does not affect your statutory rights.

Please send any returns to

Returns
Surelight Ltd
Unit 37
Venture One Business Park
Long Acre Close
Holbrook Industrial Estate
Sheffield
S20 3FR 

All Prices E & OE (Errors and Omissions Excepted), we reserve the right to determine price at time of purchase.

 
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Copyright © Surelight - Established 1990.

Headquarters: Surelight, Unit 37, Venture One Business Park, Long Acre Close, Holbrook Industrial Estate, Sheffield, S20 3FR, United Kingdom

Registered Office: 12 Terminus Rd, Millhouses, Sheffield, S7 2LH, South Yorkshire, United Kingdom | Registered in England | Company registration number 09375002 | GB VAT No. 244260919